Neta Malaysia Closes Glenmarie Showroom, Relocates Service Centre

Neta Auto Malaysia has issued a statement to clarify its status following the closure of its Glenmarie showroom. The company described the move as part of a restructuring plan and stressed that it remains committed to sales and after-sales support.

The reassurances, however, come at a time when the brand’s position in Malaysia looks increasingly fragile. For the whole of 2025 to date, Neta has managed to register only 92 vehicles nationwide according to data.gov - 54 units of the Neta V, with the rest made up of the X and GT. In a market where EV adoption is accelerating, those numbers are difficult to ignore.

The Neta V, the brand’s main model here, has struggled to inspire confidence. Its zero-star ASEAN NCAP rating does not help its case, especially as consumers place greater emphasis on safety. The company has also resorted to significant price cuts to clear unsold 2024 stock, yet uptake remains sluggish.

The Glenmarie showroom has been closed entirely, leaving no retail presence in the Klang Valley. The service centre has been relocated to Accentra Glenmarie, but this was not communicated to customers beforehand. Neta has since apologised and promised to improve its notification channels to better engage with owners.

With both the Ampang and Jalan Kuching outlets switching over to Jetour, test drives and vehicle viewings are now only available at the Seremban showroom. Careplus Group, the outfit behind Neta Malaysia, says this is in line with its shift toward a direct-to-consumer (D2C) model.

Neta Showroom at Jalan Ampang opened in Oct 2024 has since switched to carry Jetour

In contrast, Neta Thailand has been proactive in building consumer confidence, even showcasing its spare parts inventory to demonstrate long-term commitment. Neta Malaysia has not taken similar steps, leaving questions about transparency.

Careplus also points to its investment in a future EV assembly plant in Negeri Sembilan as proof of long-term intent. The facility, NexV Manufacturing, a joint venture between Careplus Group Berhad and GoAuto Group Sdn Bhd, broke ground in Jan 2024 with plans to be operational in Q1 2025. However, as Q3 2025 draws to a close, there has been no update on its progress.

Efforts to contact the company’s PR representative for clarification also proved unsuccessful, with the listed number unreachable. For now, Neta insists that warranties remain valid, spare parts are available, and service support is intact. The real challenge will be proving that these assurances are backed by visible action with stronger communication.

Neta Malaysia has also said it is in close contact with Neta China to align with global directions. Globally, the brand has been battling serious financial troubles, with rumours of bankruptcy overshadowing its operations earlier this year. 

Recent reports, however, suggest that Neta Auto has resumed full production in China and restarted salary payments at its Tongxiang factory in July 2025.

This could signal a step toward operational recovery for the automaker. If stability is restored at the global level, there may still be potential for the Neta brand to grow in Malaysia and continue serving EV owners with affordable and innovative vehicles.